Meg Mead Acupuncture is committed to providing quality services, of which obtaining private and confidential information is pivotal. This policy has been adopted from the the Privacy Act 1988 (Cth) (the Privacy Act) outlines the way in which personal information is collected, used & protected.

What information do we collect?

Personal information such as names, contact details, date of birth, address, and relevant medical and health history is collected at the voluntary provision of the client when seeking our services.

This information is collected via our website when seeking contact with Meg Mead Acupuncture, via our secure online booking system (Cliniko), via personal correspondence such as email or phone, or via initial intake forms provided at your first visit.

How we use your personal information?

Personal information is used for the primary purpose of providing acupuncture related services, developing personalised treatment plans & communicating with clients when necessary. Your contact information is used to send appointment reminders and relevant information regarding our services.

Personal information may also be used for secondary purposes that closely related to the primary purpose. These include services such as prescription orders & referrals to other health providers.

Meg Mead Acupuncture does not use a mailing list for marketing purposes. Mailing lists are only used for relevant clinic updates necessary for clients receiving services from Meg Mead Acupuncture. You may unsubscribe from this list at any time.

Non-personal information may be used to help us to improve our website & services by analysing trends and tracking website usage.

Third-party services

We use third-party services for website functionality, online booking, and payment processing. These services may have their own privacy policies, and we encourage you to review them.

Where practical to do so, your personal information is collected solely from you. However, in some circumstances we may be provided with information by third parties such as other health providers or family members or guardians. In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Legal requirements

If required by law, it may be necessary to disclose personal information in response to legal requests.

Security of personal information

Your Personal Information is stored in a secure manner that reasonably protects it from misuse, loss and unauthorised access, modification or disclosure.

Your personal information is mostly stored in secure software, Cliniko. Your personal information is be kept by us for a minimum of 7 years.

When your information is no longer needed for the use for which it was obtained, your personal information is destroyed or permanently de-identified.

You have the right to opt-out

You may choose not to provide certain personal information, but this may limit your access to certain services.

Access to your personal information

You may access the Personal Information we hold about you, update this information and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. We require personal identification prior to releasing any personal information.

Privacy policy updates

This privacy policy is reviewed and updates periodically. Changes will be reflected with a revised "Last Updated" date. We encourage you to review this policy regularly.

Contact us

If you have any questions or concerns about our privacy practices, please contact us at the following address: acupuncture@megmead.com.au